Terms and Conditions
Terms & Conditions By purchasing products from Wildflower Trading Trust ("Wildflower ") or using this website the purchaser ("customer"), agrees to the following terms and conditions of sale.
Online Security Wildflower is proud to be associated with Direct Payment Solutions Limited (DPS), New Zealand’s largest and most preferred payment gateway provider. Wildflower do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. The DPS hosted payments page is secured using SSL (Secure Sockets Layer). SSL is a method of ensuring that information submitted through our website is secure and cannot be accessed by unauthorised users. When a website offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a website secured with SSL using your browser, a symbol displays in your browser windows indicating that the site is secure.
Pricing All prices shown are in New Zealand Dollars. Payments from customers outside of New Zealand are required to be in New Zealand Dollars. We do not accept any other currency. Your credit card issuer may apply charges for currency conversion. Wildflower will not cover the cost of these charges or accept responsibility for any currency conversion charges.
GST (Goods and Services Tax) For New Zealand delivery addresses, all prices are New Zealand GST (Goods and Services Tax at 15%) inclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no GST will be charged.
Payment We accept Visa and MasterCard. When it becomes available we will be able to accept payment by bank transfer. Please note, your credit card information is not disclosed to any other party. Items will be dispatched once full payment has been received and funds have been cleared.
The name that will appear on cardholder/bank statements will be Wildflower.
Incorrect Bank Account Number. Where Wildflower gives the customer the choice to pay for products through bank transfer, if the customer credits money to the incorrect bank account number, and the correct number was provided to the customer by Wildflower, then Wildflower will not accept any responsibility for correcting payment and dispatch of the goods will be delayed.
Courier Charges Delivery of orders to an address within New Zealand is $7.50 per order unless purchase is over $150.00 then the delivery charge is free.
We are unable to send orders to a PO Box address. All orders dispatched to a street address within New Zealand are delivered door to door and may require a signature upon delivery.
International Orders . Orders will only be shipped within New Zealand
Delivery Estimates All orders sent within New Zealand are targeted for delivery between 3 and 5 working days. Wildflower makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated assume that there are no unforeseen events. By placing an order, you agree not to hold Wildflower liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Addressing If an order is found to be mis-addressed by Wildflower then Wildflower will be responsible for the re-delivery, replacement or refunding of the item(s). If the customer is found to have given an incorrect or insufficient address, then Wildflower will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.
Returns Policy If you are not satisfied with the items you have ordered, please email us at email@example.com and let us know the reasons for your dissatisfaction. If you return your order to us within ten days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund or exchange the goods for other items.
We will only accept goods returned with prior notification through correspondence with our sales team at firstname.lastname@example.org
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.
All returned goods must be sent to Wildflower.
The original invoice/receipt must accompany the returned item.
We can only accept items returned if they are within their original packaging.
Courier/airmail and/or credit card charges will not be refunded.
We will not refund your return courier/airmail costs.
We strongly advise all customers to check goods thoroughly upon delivery.
Receiving a Refund. If the goods you receive are faulty or incorrect, you would be entitled to a full refund including delivery and return courier charges as stipulated within the Consumer Guarantees Act 1993.
Once your orders has been returned to us within the above stated time frame, unless otherwise authorized by the Directors at Wildflower, we will begin to process your refund request. Each item will undergo a quality control check and once verified, your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchasers credit card or bank account, including GST where applicable, but excluding courier/airmail charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Wildflower.
Only items, which Wildflower can confirm as new and unused, will be eligible for a refund or exchange, so that they have reached our returns department within the time frame outlined above, unless otherwise arranged with and agreed to by Wildflower. If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Wildflower reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.
New Zealand Law Any goods supplied or sold by Wildflower are sold or supplied under conditions of New Zealand Law. The Laws of sale and contract by any other country do not apply.
Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.
The Consumer Guarantees Act 1993 does not apply to business customers (where "business"
is as defined by the Act). Business customers agree that where products are purchased for the
purpose of a business that the Act does not apply.
Site Access Wildflower hereby grants you permission to access, view and download the content appearing on this site, for personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the expressed written permission of Wildflower, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.
Disclaimer Wildflower and Hothouse, our web development partner, have worked hard to make this website as user friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided for general information only. Wildflower has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence. Accordingly, Wildflower does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.
Copyright & Trademarks You agree that the content you access, view or download and the software used to create it, remains the property of Wildflower as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter the content in any way, or make it available to any third parties.
Privacy The personal information supplied to Wildflower will be stored by Wildflower on a secure server.
All information is encrypted whilst in transit. Wildflower will not share your personal information with any
other third party. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed
Please note, the information you provide is provided at your own risk.